Frequently Asked Questions

Yes! You can analyze up to 3 bills for free to try Banjo. If you find value in our service, you can choose to support us with a payment that reflects what you've saved. We believe in fair pricing that matches the value you receive.

Currently, we support:

• Cable and internet bills (Comcast, Spectrum, AT&T, Verizon, Cox, etc.)
• Coming soon: Mobile phone plans, insurance, utilities, healthcare EOBs, and credit card statements

We use AI to read and understand your bill statements, identifying:

• Hidden fees and surcharges
• Price increases over time
• Unnecessary add-ons or services
• Better plan options available
• Negotiation opportunities

Not yet, but we provide you with everything you need to negotiate successfully:

• Customized call scripts
• Specific talking points
• Alternative plan comparisons
• Negotiation strategies

Automated negotiation assistance is on our roadmap for future releases.

Absolutely. We use enterprise-grade security:

• End-to-end encryption in transit and at rest
• Secure storage on Google Cloud Platform
• Regular security audits and assessments
• Strict access controls and monitoring

Never. We have a strict no-data-selling policy. Your personal information and bill data are never shared with third parties, advertisers, or anyone else. We're committed to keeping your data private and secure.

Yes, you have complete control over your data. You can:

• Delete individual bills or your entire account
• Export your data before deleting
• Request data deletion at any time
• Contact us at privacy@banjotec.com for assistance

We believe in fair pricing that reflects the value you receive. If Banjo saves you $50/month, paying $10-20 feels right. If it saves you $5/month, pay $1-2. You decide what our service is worth to you based on your actual savings.

No hidden fees, ever. What you see is what you pay. No setup fees, no cancellation fees, no surprise charges. We're transparent about our pricing because we believe in transparency everywhere.

We accept all major credit cards, PayPal, and bank transfers. We're working on adding more payment options to make it convenient for everyone.

Getting started is easy:

• Try our demo with a sample bill
• Review the analysis and recommendations
• Use our call scripts to negotiate with your provider
• Track your savings over time

We're here to help! You can:

• Email us at support@banjotec.com
• Use our contact form
• Check our help center and tutorials
• Join our community forum

We typically respond within 24 hours.

Yes! Our Pro plan will include features specifically designed for families, including bulk uploads and family savings tracking.